Shipping & returns
Shipping Policy
This policy applies to orders placed on shlomiamsalem.co.il, which Shlomi Amsalem operates under the business name א.שלומי צילום והפקות. This includes orders for the photo book "On the Seventh Day". The policy supplements the Terms of Use, the Cancellation Policy and the Privacy Policy. Nothing in it limits your rights as a consumer under the Israeli Consumer Protection Law, 5741-1981, or under any other law.
1. Delivery area
We ship within Israel only.
2. Shipping methods
On the order page you can choose one of three methods: self-pickup at a place and time arranged with you individually, since we have no premises open to the public; delivery to a collection point; or courier delivery to your home.
3. Prices and delivery times
The shipping price and estimated delivery time for each method are shown on the order page before you pay. They also appear in the order confirmation email. This policy does not list specific prices or numbers of days. Each order is governed by the figures shown when it was placed. All prices shown, including the shipping price, are final prices to pay.
4. Order processing and dispatch
An order is processed and dispatched after payment has been approved on Cardcom's secure payment page. Once payment is approved, an order confirmation is sent by email. Institutional and bulk orders are handled separately against a purchase order and an invoice, and their delivery terms are arranged as part of that process.
5. Details shared with the shipping company
For delivery to a collection point or by courier, we give the shipping company the details it needs to deliver your order, such as your name, phone number and address. The Privacy Policy has more information.
6. Delays
If a delay beyond the delivery time you were given is expected, we will let you know by email or phone. If your order is not delivered by the time you were given, you may cancel the transaction as the law provides, and no cancellation fee applies.
7. Receiving and inspecting your parcel
Please give complete and correct shipping details: name, phone, address and city. Parcels sent to a collection point must be picked up within the period set by the shipping company. If a parcel comes back to us because of incorrect details or because it was not collected, we will contact you to make arrangements. We recommend checking the parcel and the book as soon as you receive them. If the packaging is visibly damaged, we recommend photographing it before you open it.
8. Damaged or incorrect items
Contact us by email or phone if the book arrives defective or damaged in transit, or if you receive something other than what you ordered. This includes a dedication that does not match what you entered. If possible, include your order number and photos. You may then cancel the transaction and get a full refund to your original payment method, with no cancellation fee, within 14 days of our receiving your cancellation notice. Under the law, you only need to make the book available to us at the place where it was delivered, and we will arrange its collection. Instead of cancelling, you may ask for a replacement, subject to availability.
9. Shipping abroad
International shipping cannot currently be ordered through the site. You can use the contact form to ask about a personal arrangement. Its terms, including the cost, shipping method and delivery time, will be agreed in advance.
10. Contact
For shipping questions: phone 052-851-8478, email shlomiamsalem19@gmail.com, or the contact form on the site. An email counts as written notice.
Last updated: October 2026.